How can I address general glitches on iPads?

iPads used for eSpark must run on iOS 10 or later in order for eSpark to work properly. Unfortunately iPads running on iOS 9 or older often do encounter errors. You can check the iPad iOS by going to Settings>General>About>Version.

If you are using an iPad running on iOS 10 or later and are experiencing a glitch, try the steps below!

#1: Log out of and back into eSpark.

#2: Do a hard reset of the device.

1. Hold the lock button & circular home button down until the screen turns black.

2. Turn the iPad back on and log back into eSpark.

If the issue persists after trying these steps, email  In your email, please include the student's name, the subject the glitch is occurring in, and the troubleshooting steps you've tried.