How can I address general glitches on iPads?


iPads used for eSpark must run on iOS 10 or later in order for eSpark to work properly. Unfortunately iPads running on iOS 9 or older often do encounter errors. You can check the iPad iOS by going to Settings>General>About>Version.


If you are using an iPad running on iOS 10 or later and are experiencing a glitch, try the steps below!


#1: Log out of and back into eSpark.



#2: Do a hard reset of the device.


1. Hold the lock button & circular home button down until the screen turns black.

2. Turn the iPad back on and log back into eSpark.

If the issue persists after trying these steps, email support@esparklearning.com.  In your email, please include the student's name, the subject the glitch is occurring in, and the troubleshooting steps you've tried.