In the Chrome browser, click the LOCK ICON to the left of the address bar.
You will see a small window pop up, and make sure that Camera, Microphone, and Notifications are all set to ALLOW, as pictured below:
On the iPad, students need to accept the notifications prompts when they first see them.
Microphone & Camera prompts appear when students record their first video:
On iPads, if a student missed accepting permissions when first prompted, you can always revisit settings by going to the Settings App and scrolling down on the left side to find eSpark:
If you want to disable video recording entirely, this article shows you how!
Need help? Get in touch with our Support Team by clicking the blue Intercom button on the bottom right side of the screen. In your message, please a detailed description of the issue you're having, the names the students affected, and the troubleshooting steps you've tried.