How can I address general glitches on iPads?
iPads used for eSpark must run on iOS 17 or later in order for eSpark to work properly. Unfortunately iPads running on iOS 16 or older often do encounter errors. You can check the iPad iOS by going to Settings>General>About>Version.
If you are using an iPad running on iOS 17 or newer and are experiencing a glitch, try the steps below.
Do a hard reset on the device by turning it off and back on
Reset the settings. Go to
Settings>General>Transfer or Reset iPad>Reset>Reset All Settingsto do this. (This is NOT a wipe and doesn't delete apps or content)Reset the Safari cache. To do this, go to
Settings>Safari>Advanced>Website Data>Remove All Website Data.
If the issue persists after trying these steps, get in touch with our Support Team by clicking the blue chat button on the bottom right side of the screen. In your message, please include the student's name, the subject the glitch is occurring in, and the troubleshooting steps you've tried.
