How can I address general glitches on iPads?


#1: Log out of and back into eSpark.



#2: Do a hard reset of the device.


1. Hold the lock button & circular home button down until the screen turns black.

2. Turn the iPad back on and log back into eSpark.

If the issue persists after trying these steps, email support@esparklearning.com.  In your email, please include the student's name, the subject the glitch is occurring in, and the troubleshooting steps you've tried.